Cancellation & Refund Policy

1. Order Cancellation

Customers may request cancellation of their order within [X hours/days] of placing it, provided the order has not yet been shipped or processed.

Once an order has been shipped, it cannot be cancelled.

To cancel an order, please contact us at [your support email/contact page] with your order details.

2. Refund Eligibility

Refunds are applicable under the following conditions:

1. The product is damaged, defective, or incorrect upon delivery
2. The product is unused, unopened, and in original packaging
3. The refund request is made within [X days] of receiving the product

Certain items may be non-refundable, including but not limited to:

1. Digital products or downloadable content
2. Perishable goods
3. Personalized or custom-made items
4. Items marked as “Final Sale”

3. Refund Process

Once your return/refund request is approved:

1. The product must be returned within [X days] (if applicable)
2. Refunds will be processed within [X business days] after inspection
3. Refunds will be issued to the original method of payment

Shipping charges are non-refundable, unless the return is due to our error.

4. Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank or payment provider again
2. Contact your bank or card issuer
3. If the issue persists, contact us at [support email]

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us with proof of the issue.

6. Contact Us

For any questions regarding cancellations or refunds, reach out to us at:

Email: [your email]

Phone (optional): [your phone number]